🛡️ 11skm • Responsible Gambling

Play Safe and Responsibly

Q: Can I change my deposit limit immediately?

If you want to lower your limit, it takes effect immediately. If you want to raise it, there will be a waiting period before it takes effect, and the action is designed to continue — so it cannot be changed right away. This is designed to protect the player.

Gambling should be nothing more than entertainment. At 11skm, we openly provide players with control tools, personal limits, and support options.

Open to players aged 21+ only

Understanding Gambling

Online gambling is a form of entertainment that, when managed well, can be an enjoyable experience. That said, it is important to understand the limits of any form of entertainment. 11skm always supports players in making their own informed decisions.

Knowing that the money you gamble can be lost, and setting a budget in advance, is the mark of a smart player. Winnings from gambling are not guaranteed — they cannot be predicted, and gambling should not be treated as a stable source of income.

Note: People under 21, those facing financial difficulties, and those who may be prone to addictive behaviour should not participate in online gambling. Our responsible gambling policy is designed to protect all players.

Protection Tools Available to You

11skm provides the following tools so players can stay in control of their accounts.

Deposit Limit

You can set a maximum deposit amount per day, week, or month in advance. Once the limit is in place, you cannot deposit more than that amount — control stays in your hands.

Time-Out

If you want a short break, use the Time-Out tool. You can choose a period of a few days to a few weeks and pause your play. Your account cannot be accessed during that time.

Self-Exclusion

If you feel gambling is becoming a problem, you can use self-exclusion. You can choose a minimum of 6 months or longer, and the account cannot be reopened during that period.

Loss Limit

You can set a maximum amount you are allowed to lose within a given period. Once the limit is reached, play stops automatically.

Session Time Alert

You can turn on a reminder that shows how long you have been playing. It is an effective way to prevent losing track of time while playing.

24/7 Support

If you need help with gambling-related problems or setting personal limits, contact us 24/7 via Myanmar-language Live Chat or email.

Warning signs of problem gambling

Gambling is a form of entertainment, but if any of the following signs appear, it may be time to get help for yourself or someone close to you. Check these questions honestly —

⚠️ Please note

If you are experiencing 3 or more of the signs below, contact 11skm Live Chat immediately or activate self-exclusion.

Do you find yourself spending more money chasing losses, believing you will win it back?

Do you feel you have to hide your gambling from loved ones or family?

Is the money you use for gambling affecting your family expenses and daily life?

Have you decided to stop gambling but find you cannot control yourself?

Do you feel down, restless, or irritable when you are not gambling?

Are you taking out loans, borrowing money, or selling belongings to fund your gambling?

Is gambling affecting your work, education, or relationships?

How limits work

You can set protection tools on 11skm by following these steps.

Log in to your account

Choose a protection tool

Select a deposit limit, loss limit, Time-Out, or self-exclusion — and adjust it to suit your needs.

Set the amount / duration

For a deposit limit, enter an amount in Ks. For a Time-Out, enter a number of weeks. For self-exclusion, choose a period of 6 months or more.

Confirm

The change takes effect immediately. Reducing or removing a limit must be done through Live Chat, so every limit is genuine and intentional.

Contact us if you need help

If you find it hard to do this on your own, our team can help you through 24/7 Live Chat. Any question can be answered in Myanmar language.

Plan your spending

Managing your finances is a core part of responsible gambling. Decide on a deposit amount before you play and never go over it. 11skm keeps the minimum deposit at 3,000 Ks so you can play even with a small budget.

Avoid gambling with the intention of winning money to pay off debts or cover family expenses — that mindset makes it much harder to stay in control of how much you spend. Remember that gambling is for fun, not a way to make money.

Good gambling habits

Only gamble with money you can afford to lose
Never exceed your pre-set deposit limit
Decide on a session time before you play and stop when it is up
Do not gamble when you are upset or have been drinking
Do not make gambling decisions based on emotions
Do not chase losses by playing more to try to win back what you lost
Take short breaks for your wellbeing while playing

Age 21+ restriction

11skm provides services only to people aged 21 and above. This is not just a legal requirement — it is also our commitment to protecting young people.

ID verification

When opening an account, your national ID is checked to confirm you are at least 21 years old.

Blocking underage users

If verification fails, the account is suspended and any funds are returned.

Advice for parents

Use parental control tools that let you monitor and manage your children's computer and phone usage.

Ways to get help

If gambling starts to feel out of control, reach out to us. The 11skm support team is available 24/7 in Myanmar language and will assist you with full privacy.

Contact us: Live Chat is open 24 hours a day, 7 days a week. You can also email us at [email protected]. Your personal information will be kept secure.

Live Chat

You can speak to us directly in plain Myanmar language right away. Available 24/7. We can help you set up self-exclusion while you are playing.

Email

You can send private matters to [email protected]. Use this method for limit requests.

⛑️ Would you like to request self-exclusion?

You can simply say "Self-Exclusion" via Live Chat. We will take care of it right away — please see this as an act of self-respect, not a weakness.

Enjoy 11skm with safe play

Carry our Responsible Gambling policy with you in every game. You can browse our games or check the FAQ if you have any questions.

11skm Login View FAQ Slots Games

Questions about Responsible Gambling

Frequently asked questions from players are answered below.

Self-exclusion is a tool that lets a player voluntarily block access to their 11skm account for a set period. You can choose a minimum of 6 months or longer. Once self-exclusion is activated, the account cannot be reopened until the period ends — it is a firm protection designed to keep players safe.

If you want to lower your limit, it takes effect immediately. If you want to raise it, there will be a waiting period before it takes effect, and the action is designed to continue — so it cannot be changed right away. This is designed to protect the player.

A Time-Out is a short break of a few days to a few weeks, and once the period ends you can return to play. Self-Exclusion lasts 6 months or more, and the account cannot be reopened during that time under any circumstances — it is better suited for dealing with problem gambling.

First, stop playing and do not deposit more funds. Continuing to play in an attempt to win back losses is a common sign of problem gambling. Contact our Live Chat to request self-exclusion or a limit. It is important to understand in advance that losses cannot be recovered.

No. Only players aged 21 and above may play at 11skm. Age is verified with a national ID at the time of registration. If age verification fails, the account is suspended and funds are returned. Any breach of this policy will result in serious action against the account.

Yes. All requests for protection tools, Live Chat conversations, and personal matters are secured by 11skm with SSL encryption and protected under our privacy policy. Staff who assist with these matters are committed to maintaining confidentiality.

Game pages where you can play safely

You can browse our game pages in line with our Responsible Gambling policy.