11skm Privacy Policy

Q: How can I request deletion of my personal data?

Contact support@11skm.mom with your account name and the type of data you want deleted. Our 24/7 Myanmar-language support team will review the request and delete any data that is no longer required under AML record-keeping rules.

This policy clearly explains how 11skm collects, stores, and protects your personal data.

1 Introduction & Purpose

This Privacy Policy is written for all players, visitors, and members ("users") who use the 11skm website (https://11skm.mom) and its related services.

In providing online gaming services for Myanmar players, 11skm places the security of your personal data as a top priority. All data you provide is protected with SSL encryption and is used only for the purposes stated in this policy.

By continuing to use our service, you are considered to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of the policy, please stop using the service and contact [email protected] for clarification.

This policy should be read alongside 11skm's Terms and Conditions and Responsible Gaming policy.

Last updated: 30 October 2026

2 Information We Collect

When you open an account and use our services at 11skm, we collect the following types of information—

2.1 — Information You Provide Directly

Full name (first name and father's name)
Date of birth (to verify age 21+)
Email address
Phone number (for OTP verification)
Payment account details (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
Any KYC documents you submit

2.2 — Technical Data Collected Automatically

IP address
Browser type and version
Device type and operating system
Browsing behaviour (pages visited, session duration)
Cookies and session tokens
Referral URL (referral source)

2.3 — Financial and Gaming Records

Deposit / Withdrawal Records
Game Play Records
Bonus Request and Usage Records
Player Activity Records

Payment details are never stored directly on our servers — all transactions are handled through SSL encrypted connections.

3 How Your Information Is Used

11skm uses your personal information only for the following purposes—

3.1 — Account Management and Service Delivery

To create your account and complete identity verification (KYC)
To process deposits and withdrawals
To manage bonuses and VIP rewards
To provide 24/7 customer support

3.2 — Legal Requirements and Security Verification

Anti-money laundering (AML) compliance checks
To prevent fraud and unauthorized access
Age verification (21+) and responsible gambling measures

3.3 — Service Improvement

To identify and fix platform issues
To analyze game usage and player behavior patterns
To improve website performance and usability

3.4 — Communications

Notifications related to registration, financial transactions, and services
To notify you of policy changes

We do not sell or transfer your data to advertising companies or any third parties for marketing purposes.

4 Cookies and Tracking Technologies

The 11skm website uses cookies to improve your browsing experience. A cookie is a small text file stored in your browser — it is a standalone data storage method that does not install any software.

Types of Cookies Used

Essential Cookies — Login, session records, and security tokens
Functional Cookies — Language preferences and homepage layout settings
Analytics Cookies — To review browsing patterns (no personal data is identified)

You can block cookies in your browser settings. However, blocking essential cookies may cause some services to not function properly.

5 Third Parties and Data Sharing

We do not sell your personal information to third parties. However, we may share it where strictly necessary to deliver our services—

5.1 — Payment Processing Partners

Only the data required to confirm transactions is sent to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer service providers.

5.2 — Legal and Public Protection Authorities

Your data may be provided to legal authorities when required by legal procedures or court orders.

5.3 — Technical Service Providers

Website hosting companies, cybersecurity services, and platform support providers may store data, and they operate under confidentiality agreements with us.

Game data for our bonus and VIP services is handled solely on 11skm's platform servers — personal data is never sent directly to game providers.

6 Data Retention Period

11skm retains your personal information only for as long as needed for service purposes or as required by law—

For the duration your account is active — service-related data
Financial and game records after account closure — in line with AML legal requirements
Technical log data — deleted once service issue investigations and security checks are complete

Data that is no longer required for any legal or compliance purpose will be routinely deleted after you close your account.

7 Data Security Measures

11skm takes both technical and operational steps to protect your personal data—

SSL/TLS Encryption — All data transmission is protected with HTTPS
Access Control — Staff can only access data relevant to their role
Data Access Logs — Access records are maintained and reviewed
Server Security — Firewall and DDoS protection against external attacks
Regular Audit — Security checks are carried out on a regular basis

That said, we honestly acknowledge that no data transmission over the internet can be guaranteed 100% secure. We therefore encourage you to keep your account password strong and change it regularly.

8 Your Rights

As a player at 11skm, you have the following rights regarding your personal data—

Access

You have the right to ask what data we hold about you.

Correction

You have the right to request that any inaccurate data be corrected.

Erasure

You may request deletion of your data once the legally required retention period has passed. Financial records cannot be deleted immediately due to AML record-keeping requirements.

Restriction

You may request that use of your data be restricted while a security check or dispute is being resolved.

Objection

You may object to use of your data for purposes beyond essential service delivery.

To exercise any of the rights above, contact us at [email protected]. We provide 24/7 support in Myanmar language.

9 Protection for Under 21

11skm services are available to adults aged 21 and above only. We do not intentionally collect personal data from players under the age of 21.

A date-of-birth check is carried out during account registration. If a user is found to be under 21, we will suspend that account and delete any data already collected in accordance with applicable law.

If you become aware that a person under 21 has opened an account with us, please contact us immediately at [email protected].

10 Policy Changes and Notification

11skm reserves the right to update this Privacy Policy at any time. If significant changes are made, we will announce them clearly on the website.

Continued use of the service after a policy change will be taken as acceptance of the updated policy. We encourage you to revisit this policy page regularly so you can stay informed of any changes.

If you have any questions about policy changes, you can reach us at [email protected].

Last updated: 30 October 2026

Privacy Protection Quick Answers

11skm stores your personal data only to manage your account, process financial transactions, conduct AML checks, provide bonus and VIP services, and improve our service. Your data will not be sold to advertisers.

Service data is kept for as long as your account is active. Financial records are retained in line with AML legal requirements and deleted once the legal retention period has passed.

Contact [email protected] with your account name and the type of data you want deleted. Our 24/7 Myanmar-language support team will review the request and delete any data that is no longer required under AML record-keeping rules.

Payment information is transmitted securely via SSL/TLS encryption and is not stored directly on 11skm servers — transactions are handled through payment providers such as KBZPay and Wave Money.

11skm does not sell data for advertising purposes. Only the minimum data necessary for operations is shared with payment processors, legal authorities, and technology service providers.

If you block cookies in your browser, some features such as session login memory and saved game preferences may not work properly. Blocking only analytics cookies will not noticeably affect your use of the service.

If a personal data breach is confirmed, 11skm will immediately take technical response measures and notify affected players about the incident and the steps being taken.

We put trust first

If you have questions, you can reach us via 11skm's 24/7 Myanmar-language Live Chat or by email.